800-DREAMS

FAQ

What type of events does Dream Factory Event Company specialize in organizing?

Dream Factory Event Company specializes in the organizing of concerts in UAE (classic, jazz, pop and rock).  We are organizing a concert for hundred people and the concert for thousands of people.

Do you have a 24/7 hotline?

Yes. We have 24/7 hotline, the number is 800DREAMS.

 

What kinds of ticket sales do you have?

We have five kinds of ticket sales: online on our website, online on websites of our Partners, ours Partners ticket sales points, directly in our office or courier delivery.

 

Why are there limits on how many tickets I can buy?

The venue or artist/event management will typically impose a ticket limit per customer, credit card or address in order to provide ticket access to as many fans as possible. Ticket limits very depending on the type of event or the anticipated demand for tickets. Check the event information area of the purchase page for more information on ticket limits for your event. Please adhere to published ticket limits. If we determine that a ticket limit has been exceeded, we may cancel an order, or part of an order, without notice, and may even cancel a ticket that has already been delivered rendering it unusable without notice.

 

What if I don’t receive my tickets?

If you do not receive your tickets by 3 business days prior to an event, call your local Customer Service Department immediately. Be prepared with the confirmation number for your account, or the purchasing Credit Card. The agent will determine the nature of the problem, and if your tickets are replaceable, instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as “Replacement” so that they are easily identified as the valid tickets. Replacement tickets can only be picked up by the Credit Card holder with the original credit card used in the purchase.

 

May I exchange my tickets if better seats become available later, or if a second show is announced?

No. As with all Dream Factory Events ticket sales, there are no refunds, exchanges or cancellations.