Terms of sale and delivery

Multiple purchases will result in the multiple postings in the credit card holders monthly statement.

Tickets Online Purchase and Delivery Policy

The following policies apply to your purchase of tickets through dreamfactory.events. Our goal is to make your purchasing experience as simple and convenient as possible. The following policies are designed to ensure your satisfaction and understanding of the purchase process. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms or restrictions set forth on that ticket or as stated by the venue of the event.

The tickets are generally sold through various sales channels including the Internet, Call Center, Dream Factory Event Office.



All ticket prices are stated in United Arab Emirates Dirhams. All purchases are made in United Arab Emirates Dirhams. Your bank might charge you for a currency conversion if you are buying from country other than United Arab Emirates.


Payment Methods

Tickets can be purchased online using valid Visa or MasterCard credit cards only. Your bank might charge you an additional amount if you are using an international credit card.

Tickets are generally sold through the office Dream Factory Event and online through dreamfactory.events.


Order Confirmation

Once you have confirmed your order of tickets, you will receive an email with an Order Number and Invoice. You will have 10 minutes to submit your payment through the online payment system or your order will be automatically canceled and you will need to start again. Once you have submitted payment information online and your ticket purchase is successful, you will see a Payment Status page online. You will also receive an Order Confirmation with your e-tickets attached via email to the email address inbox you supply on the online booking form. If you do not find your Order Confirmation with your e-tickets in your inbox please check your Spam/Junk folder. To avoid our emails being seen as junk, please add our “From” address to your Address Book.

The information contained on your Order Confirmation and e-tickets is important and you should keep it safely. Your e-tickets contain a unique Barcode which should be quoted in any correspondence and it will be required for you to collect your physical tickets when they become available.

If you do not receive an Order Confirmation with e-tickets (in the form of an Order Confirmation page or email) after submitting payment information (but especially if you experience an error message or service interruption after submitting payment information), it is your responsibility to confirm with dreamfactory.events on the following email address (tickets@dreamfactory.events) to confirm that your order has been placed. If it has, we will ensure you get your Order Confirmation with your e-tickets. If we confirm that the order was not placed, you may safely reorder online.


Ticket Limits

When purchasing tickets on dreamfactory.events, you may be limited to a specified number of tickets for each event. This limit is posted during the purchase process and is verified with every transaction. We do this to discourage unfair ticket buying practices. If you order more than six tickets we may contact you for verification and request photo identification so that we can reduce the instances of fraud. If we suspect fraud, we may in our sole discretion cancel the purchase and refund the ticket value to the credit card used for the transaction. .


Ticket Delivery

Dream Factory Event is entitled to deliver tickets up the beginning of the event. Shipment per e-mail or courier delivery.  If you select courier delivery option for your tickets, it is required that you will be at the delivery address on the date of the delivery and you need to present an official proof of your identification and the credit card that you used for the payment for the ticket(s). For security purposes the courier may not deliver the tickets any person other than the credit card holder. The courier charge has been collected from your credit card during the purchase; therefore you should not make any payment to the courier. In the case of indicating an address outside the delivery areas of courier services, it is not possible to deliver the tickets.

Dreamfactory.events will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.